DUE TO THE CANADA POST STRIKE WE HAVE SWITCHED CARRIERS TO ENSURE UNINTERRUPTED DELIVERY OF YOUR ORDER - click for more info

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DUE TO THE CANADA POST STRIKE WE HAVE SWITCHED CARRIERS TO ENSURE UNINTERRUPTED DELIVERY OF YOUR ORDER - click for more info

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    Shipping Policy and Information

    Important Updates Regarding Canada Post Disruptions
    With the announcement of a Canada Post Strike we have now switched our shipping courier to UPS.

    Please note the following important details:

    • Remote Areas: Deliveries to remote locations may require retrieval from the UPS pick-up location nearest your address.
    • A confirmation email will be sent with tracking information once your order has shipped. Please check the tracking link for delivery details.

    Thank you for your understanding, and rest assured that we’re committed to minimizing any potential disruption to your shopping experience.

     

    Canadian Shipping Rates

    Shipping Rates

    Free Canada Post Expedited Shipping (3-10 business days) on orders across Canada

    Canada Post Xpresspost (1-3 business days). Cost is calculated in your cart and is dependent on your ship to address.

    USA Shipping Rates

    Free shipping on orders over $60 USD.  Orders are shipped by Canada Post Expedited Shipping(5-10 business days) to continental US addresses.

    Parcels will arrive via USPS at your US address.

    Where do you ship in the United States?

    We are able to ship to all lower 48 states. Unfortunately, we are unable to ship to Alaska or Hawaii.

    Please note that we do not pay any duties that might be levied by Customs and Border Services. We also can not control whether they open and inspect packages that move across the border. You may be responsible for paying import duties or other fees. Please make sure you are familiar with the US Customs & Border Protection internet purchases guideline.

    Shipping FAQs

    How will I know when my order has been shipped?

    We will send you an automated order confirmation via email when you have successfully placed your order and another automated shipment confirmation when the parcel is shipped from our warehouse. This shipment confirmation email will contain your associated tracking number. Please contact us if there are any discrepancies or problems with your tracking information.

    How long will it take to get my order

    Typical delivery time for free expedited shipping is 5-10 business days after your parcel leaves our warehouse. Our Xpresspost option takes 1-3 business days after leaving our warehouse.

    Our warehouse team works Monday to Friday.  We ship your parcel within one business day of the purchase date. If your order is placed on Friday, Saturday or Sunday we will be sure to get it in the mail on Monday. Please contact us if you are experiencing longer than usual wait times and we will be happy to investigate the matter further. 

    Reporting Missing/Lost Parcels

    If your parcel does not arrive on or before its scheduled delivery date, please allow an extra 1-2 days for it to be delivered. If it still has not arrived after this time, please contact us and we will open a formal investigation to track down your parcel. Please note that as per some courier’s policy, we are unable to open lost/missing parcel investigations after a 90 day period from the date of purchase and will not be able to assist with claims made outside that time frame.